PRIVACY POLICY
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use the EcoTrack platform.
INFORMATION WE COLLECT
We collect information that you provide directly to us when you create an account, use our services, or communicate with us. This includes:
- Account Information: Name, email address, phone number, and password
- Location Data: Address and service area for waste collection scheduling
- Payment Information: Billing details for processing service fees
- Usage Data: Information about how you interact with our platform
HOW WE USE YOUR INFORMATION
We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:
Service Delivery
Schedule and coordinate waste collection services, send notifications about pickups, and process payments.
Platform Improvement
Analyze usage patterns to enhance user experience and optimize our waste management routes.
Communication
Send you updates, service announcements, and respond to your inquiries and support requests.
HOW WE PROTECT YOUR DATA
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Security Measures
- Encrypted data transmission using SSL/TLS protocols
- Secure password storage with industry-standard hashing
- Regular security audits and vulnerability assessments
- Limited employee access to personal data on a need-to-know basis
INFORMATION SHARING
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With waste collection companies to fulfill your service requests
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
YOUR PRIVACY RIGHTS
You have certain rights regarding your personal information. These include:
Access & Update
View and update your personal information through your account settings.
Data Deletion
Request deletion of your account and associated personal data.
Data Portability
Export your data in a commonly used, machine-readable format.
Opt-Out
Unsubscribe from marketing communications at any time.
📧CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
EcoTrack Privacy Team
Email: privacy@EcoTrack.rw
Phone: +250 XXX XXX XXX
Address: Kigali, Rwanda